Rahma is always keen to provide the best after-sales services to its customers in terms of maintenance, provision of spare parts and quality assurance of manufacture in line with the provisions of the Ministry of Trade and Industry as follows:
Commitment to guarantee the manufacture quality of the product for a period of two years, with the exception of accessories and accessories.
The repair time is a maximum of 20 days from the date of receiving the product at the maintenance department (not including the time required to provide the required spare parts)
Commitment to a 30-day quality maintenance guarantee
Obligation to respond to customer complaints, provide the required data, update the customer with the complaint path within 5 days, and final response to the complaint within a period not exceeding 30 days
The devices are transferred from the customer to the maintenance center through shipping companies, and the shipping period takes 10 working days.
